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COCOMAN (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data in accordance with:
By accessing our website, Shopify store, mobile interfaces, or visiting our physical outlets, you agree to this Privacy Policy.
Under the DPDP Act, COCOMAN acts as a Data Fiduciary, meaning we determine the purpose and means of processing your personal data.
We collect only data necessary for lawful purposes.
We do not intentionally collect data from children below 18 years of age.
We process personal data only for:
Personal data will not be processed for purposes other than those stated above unless explicit consent is obtained from the user or where such processing is required under applicable law.
Consent under DPDP Act must be: Free, Specific, Informed, Unconditional, Unambiguous, and given through clear affirmative action.
By clicking “I Agree”, placing an order, or creating an account, you provide consent for processing your data for specified purposes.
You have the right to:
To exercise these rights, contact: care@cocoman.store
Withdrawal of consent will not affect lawful processing done prior to withdrawal.
Summary of data processed, processing activities, and identities of data processors.
Users have the right to request correction of inaccurate or incomplete personal data or request deletion of their personal data maintained by the Company.
Users have the right to raise grievances regarding the collection, use, or processing of their personal data.
You may nominate another individual to exercise your rights in case of death or incapacity. Requests will be addressed within prescribed timelines.
We do not knowingly process personal data of children (below 18 years). If discovered, such data will be deleted promptly. No behavioural tracking or targeted advertising is conducted for minors.
We implement reasonable technical and organisational safeguards including:
In the event of a data breach, we will notify the Data Protection Board of India and affected users as required under the DPDP Act.
We retain data only as long as necessary for:
When data is no longer required, it is securely deleted or anonymised.
In order to provide our services effectively, we may share limited personal data with trusted third-party service providers including:
Such sharing will take place only with the explicit consent of the user or where it is necessary for the performance of a contract or compliance with legal obligations.
All third parties with whom personal data is shared are contractually obligated to maintain strict confidentiality, implement appropriate security measures, and process personal data only for the specified purpose in accordance with applicable data protection laws.
Personal data may be processed outside India through cloud service providers or Shopify infrastructure. Such transfers shall comply with restrictions notified by the Government of India under the DPDP Act.
We may also collect aggregated information regarding the use of our service, such as the extent to which certain features are used. Aggregated information is anonymous, statistical information that reflects the scope of our user base, sales, and customer patterns from both online and physical outlet usage. We use this information to better understand how COCOMAN service is used, and to improve the online experience of our users. This information is not used in a way that will personally identify you. In addition, certain non-personally identifiable information is collected by COCOMAN and may be used by any third-party advertising providers during the course of your use of COCOMAN service.
We may also use cookies and/or shared objects to track and understand the traffic on our website. Cookies are alphanumeric identifiers that our website places onto your computer’s hard drive. Cookies identify your computer so that we can recognize you the next time you visit us. We may use cookies and/or shared objects to collect and store some information about you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our website and the Internet address of the website from which you linked directly to our website. We use this information to better understand our users and customize our site for users’ particular preferences.
For users who have made purchases through our Shopify website or at our physical outlets, certain transactional data may be retained for accounting and legal compliance purposes. However, any unnecessary personal information will be securely deleted upon request.
Upon successful deletion of user data, COCOMAN will provide confirmation to the user via email or another agreed-upon communication method.
We regularly backup our website data for security and disaster recovery purposes. While deleted user data is removed from active systems, it may be retained in backup archives for a limited period. These backups are securely stored and will be overwritten or deleted in due course.
In compliance with applicable law:
Designation: General Manager
Email:care@cocoman.store
Address: Sruthika building, asramam lane, kaloor, kochi
Phone: +91 9846459601
Complaints will be acknowledged within 36 hours and resolved within one month.
COCOMAN reserves the right to update or modify this User Data Deletion section of the privacy policy at any time. Users will be notified of any changes through the website or other communication channels.
For any inquiries or concerns regarding data deletion, please contact our team at care@cocoman.store.
For assistance, please email us at care@cocoman.store
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